Privacy Policy | Virtual IOP

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number)
Demographic information
Insurance information (if provided for verification purposes)
Health-related information you choose to share
Communication preferences

Automatically Collected Information

When you visit our Site, we automatically collect:

Device information (browser type, operating system)
IP address and location data
Pages visited and time spent on the Site
Referring website information
Search queries within our Site

How We Use Your Information

We use the information we collect to:

• Provide and improve our directory services
• Connect you with appropriate treatment programs
• Respond to your inquiries and provide customer support
• Send administrative information and updates
• Analyze usage patterns to improve user experience
• Comply with legal obligations

Information Sharing and Disclosure

Treatment Providers

When you inquire about a specific program, we may share your contact information with that provider to facilitate your connection. You control which providers receive your information.

We DO NOT:

Sell your personal information to third parties
Share your health information without your consent
Use your information for unrelated marketing
Share information with insurance companies (unless you request it)

Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Virtual IOP, our users, or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL encryption for data transmission
Secure servers and databases
Limited access to personal information
Regular security assessments

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

Your Rights and Choices

You have the right to:

✓ Access the personal information we hold about you
✓ Request correction of inaccurate information
✓ Request deletion of your personal information
✓ Opt-out of marketing communications
✓ Withdraw consent for information processing

To exercise these rights, please contact us at privacy@virtualiop.com

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for:

Essential site functionality
Analytics to improve our services
Remembering your preferences

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. You are advised to review this Privacy Policy periodically for any changes.